Good question and I'm sure that's why you're here.
There are two ways you can create a ticket. First is to just email us at firstname.lastname@example.org.
Second is to use this support portal.
We tried to make our help desk as easy as possible for you. If you need assistance, you can try the live chat button at the bottom right of the screen (the one with blue).
You can also click on the "New Support Ticket" link below the search box above. That is the best way to get in touch with us.
Fill out all the fields you possibly can. The more information we have, the better. If you can get us a WordPress login if you're not a monthly customer, then that would be great to have in order to quickly start on your ticket.
Here is what you can use to create a user for us in WordPress:
After you submit the ticket, you will receive an email with a link back to the ticket. We ask that you create a login to our help desk as it would make it easier to send in tickets and see all of them in one place. This is NOT required though.
Once we have the ticket, we will reply to you via email. You can just reply back to respond to the ticket. You don't have to log in to the portal to respond.